Privacy policy

Privacy Policy

ARTICLE 1 – COLLECTED PERSONAL INFORMATION

When you make a purchase on our shop, as part of our buying and selling process, we collect the personal information you provide, such as your name, address, and email address.

When you browse our shop, we also automatically receive your computer's internet protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.

Email marketing (if applicable): With your permission, we may send you emails about our shop, new products, and other updates.

ARTICLE 2 – CONSENT

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we assume that you consent to us collecting your information and using it for that specific purpose only.

If we ask you to provide your personal information for another reason, such as marketing, we will directly ask for your explicit consent or give you the opportunity to refuse.

How can I withdraw my consent?

If, after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you can notify us by contacting us at info@helissence.com.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

ARTICLE 4 – SHOPIFY

Our shop is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored on Shopify's data storage system and databases and in Shopify's general application. Your data is kept on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, then Shopify stores your credit card information. This information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Information about your purchase transaction is stored as long as necessary to complete your order. Once your order is finalized, information about the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The PCI-DSS standard requirements ensure secure processing of credit card data by our shop and its service providers.

For more information, please see Shopify's Terms of Use.

ARTICLE 5 – THIRD-PARTY SERVICES

Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to enable them to provide the services they provide us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies regarding the information we are required to provide them for your purchase transactions.

Regarding these providers, we recommend that you carefully read their privacy policies so that you can understand how they will treat your personal information.

It should be noted that some providers may be located or have facilities in a different jurisdiction than yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be governed by the laws of the jurisdiction in which that provider is located or the laws of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction may be disclosed under United States legislation, including the Patriot Act.

Once you leave our shop's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the Terms of Service of our website.

Links

You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices exercised by these other sites and recommend that you carefully read their privacy policies.

ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-recognized standards.

COOKIES

Here is a list of cookies we use. We have listed them here so that you have the opportunity to choose whether you want to allow them or not.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by the internal statistics tracking system of our website provider to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (according to the visitor's location) the next day. Calculates the number of visits to a store by a unique customer.

cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, used to determine if the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any minor under your care to use this website.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please check it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated so that you know what information we collect, how we use it, and under what circumstances we disclose it, if necessary.

If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, modify, or delete any personal information we have about you, file a complaint, or simply want more information, contact our privacy standards officer at info@helissence.com.