Terms & Conditions

General Terms and Conditions of Sale

OVERVIEW

This website is operated by helissence.com. On this site, the terms "we," "our," and "ours" refer to helissence.com, which provides this website, including all information, tools, and services available on it to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting this site and/or purchasing one of the products available on our site, you engage in our "Service" and agree to be bound by the following terms and conditions ("General Terms of Sale," "General Terms of Sale and Use," "Terms"), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These General Terms of Sale and Use apply to all users of this site, including but not limited to users who browse the site, are sellers, customers, merchants, and/or contributors of content.

Please read these General Terms of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these General Terms of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services offered on it. If these General Terms of Sale and Use are considered an offer, acceptance is expressly limited to these General Terms of Sale and Use.

All new features and tools added to this store in the future will also be subject to these General Terms of Sale and Use. You can review the most current version of the General Terms of Sale and Use at any time on this page. We reserve the right to update, change, or replace any part of these General Terms of Sale and Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website or access to it after the posting of any modifications constitutes acceptance of those modifications.

Our store is hosted on SHOPIFY. They provide us with the e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE

By accepting these General Terms of Sale and Use, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor dependent to use this website.

The use of products on our site for any illegal or unauthorized purpose is prohibited, and you must not violate the laws of your jurisdiction (including but not limited to copyright laws) in using the Service.

You must not transmit worms, viruses, or any other code of a destructive nature.

Any violation or breach of these General Terms of Sale and Use will result in the immediate termination of your Services.

ARTICLE 2 – GENERAL CONDITIONS

helissence.com acts as a facilitator platform (SHOPIFY) between the seller yi wu shi ao xuan dian zi shang wu shang hang located in China and the final customer. The seller is designated as the primary party responsible for placing the products on the market that are sold on the helissence.com site.

We reserve the right to refuse access to services to any person at any time and for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or use of the Service, or any access to the Service or contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for your convenience and will not limit or affect these Conditions.

ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete, or current. The content on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.

This site may contain certain historical information. Historical information, by nature, is not current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update information on our site. You agree that it is your responsibility to monitor changes to our site.

ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES

Prices for products on our site may be changed without notice.

We reserve the right at any time to modify or discontinue the Service and/or the order (or any part or content of the Service) without notice at any time.

We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service and/or the order.

ARTICLE 4.1 – STOCKS AND AVAILABILITY

Attention, due to high demand and daily system updates, a product indicated as low in stock may no longer be available when added to the cart. We recommend selecting a replacement item.

ARTICLE 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Some products or services may be available exclusively online on our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of the products that appear in our store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information, or other merchandise you have obtained or purchased will meet your expectations, or that any errors in the Service will be corrected.

ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

If you use the optional tools offered on the site, you do so at your own risk and are entirely responsible for reviewing and complying with the terms set forth by the third-party provider(s).

We may also, in the future, offer new services and/or features through our site (including new tools and resources). These new features and services shall also be subject to these General Terms of Sale and Use.

ARTICLE 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Links from third parties on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

ARTICLE 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these General Terms of Sale and Use.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

ARTICLE 10 – PERSONAL INFORMATION

The submission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES, AND OMISSIONS

There may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 12 – PROHIBITED USES

In addition to the prohibitions stated in the General Terms of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to incite third parties to engage in illegal acts or participate in them; (c) to violate any regional order or any international, federal, provincial, or state law, rule, or regulation; (d) to infringe upon or violate our intellectual property rights or those of third parties; (e) to harass, mistreat, insult, harm, defame, slander, denigrate, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that may be used to compromise the functionality or operation of the Service or any other associated website, independent website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or bypass the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating these prohibited uses.

ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not warrant or claim in any way that your use of our Service will be uninterrupted, fast, secure, or error-free.

We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time, we may remove the Service for indefinite periods of time or cancel the Service at any time, without prior notice to you.

You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service, as well as all products and services provided to you through the Service, are (unless expressly stated otherwise by us) provided "as is" and "as available" for your use, without representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability or fitness for a particular purpose, durability, title, and non-infringement.

helissence.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, replacement costs, or any similar damages, whether contractual, tort (even in the case of negligence), strict liability, or otherwise, arising from your use of any service or product from this Service, or regarding any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content or any loss or damage of any kind arising from the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

ARTICLE 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold helissence.com, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these General Terms of Sale and Use or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

ARTICLE 15 – SEVERABILITY

If any provision of these General Terms of Sale and Use is deemed to be illegal, void, or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these General Terms of Sale and Use; such determination shall not affect the validity and enforceability of any remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and responsibilities of the parties incurred before the date of termination shall survive the termination of this agreement for all purposes.

These General Terms of Sale and Use are effective unless and until terminated by either you or us. You may terminate these General Terms of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If we, at our sole discretion, determine that you fail, or if we suspect that you have been unable to comply with the terms of these General Terms of Sale and Use, we may also terminate this agreement at any time without prior notice, and you will remain responsible for all amounts due up to the date of termination (including the date of termination), and/or we may deny you access to our Services (or any part thereof).

ARTICLE 17 – ENTIRE AGREEMENT

Any failure on our part to exercise or enforce any right or provision of these General Terms of Sale and Use shall not constitute a waiver of that right or provision.

These General Terms of Sale and Use or any other policy or operating rule we post on this site or regarding the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior and contemporaneous communications, proposals, and agreements, whether oral or written, between you and us (including, but not limited to, any prior versions of the General Terms of Sale and Use).

Any ambiguity in the interpretation of these General Terms of Sale and Use shall not be construed against the drafting party.

ARTICLE 18 – APPLICABLE LAW

These General Terms of Sale and Use, as well as any separate agreements through which we provide Services, shall be governed and interpreted under the laws in force in Paris, France.

ARTICLE 19 – CHANGES TO THE GENERAL TERMS OF SALE AND USE

You can review the most current version of the General Terms of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these General Terms of Sale and Use by posting updates and changes to our site. It is your responsibility to check our site regularly for changes. Your continued use of or access to our site following the posting of any changes to these General Terms of Sale and Use constitutes acceptance of those changes.

ARTICLE 20 – CONTACT INFORMATION

Questions about the General Terms of Sale and Use should be sent to us at info@helissence.com.

ARTICLE 21 – CLAIMS AND DELIVERIES

  1. Package marked as delivered but not received: In many cases, it is possible to recover a misdelivered package. Here are the recommendations we can give you to locate your shipment:
    1. Have your tracking number ready.
    2. Contact the transport company or postal operator in charge of your shipment and notify them of the situation.
  2. If, unfortunately, you are dealing with a delivered but unreceived package, it may be due to the following reasons:
    • Your package was received in error by another person due to an incorrect or illegible address provided by the sender.
    • Your neighbor or family member received the package on your behalf and forgot to inform you.
    • Sometimes, an unreceived package may be marked as delivered even before its arrival.
    • The package was left near your home (store, kiosk, post office, pickup point).
    • Technical error in the transport company's tracking system.
    • If the carrier's searches yield no results, your package will be declared lost. Prepare a claim for an undelivered package to get a refund. The processing of your complaint may take between 2 and 4 weeks, depending on the carrier.
  3. To obtain compensation from the transport company, you will need to file an official claim. Contact the logistics service's customer support. Once the delivery company has analyzed your case and assessed the amount of the lost package, you will be informed of its decision. If this situation is due to a carrier's fault, we will refund your order. However, if the delivery failure is attributable to the customer, such as in the case of an incorrectly informed delivery address, no refund will be issued.
  4. Refused package
  5. Refund

In the case of refusal of delivery following a retraction, return costs will be at your expense and automatically deducted from your refund, even if the initial shipping costs were waived. Your refund will be effective after the item is received in the merchant's warehouses and after verifying its general condition. In the case of a refused package, if the carrier is unable to return the package to us or if you cannot prove the return of the package: a fee of 25% of the product price will be deducted from your refund. In case of refusal, it is your duty to notify us of the return tracking number; we do not have automatic access to it.

  1. VAT Refund: Customs and VAT fees are non-refundable in the case of retraction or refusal of the package.
  2. Defective or damaged package
  3. The defect must be on the product, not on the packaging. The defect must compromise the quality of the product, or its use must not be considered a case of retraction.
    1. If the expertise confirms a manufacturing defect, the merchant has the right to prioritize the repair or exchange of your product, even if you request a refund. If unable to perform either of the first two actions, the merchant will refund your purchase. If you want a refund, the merchant has the right to consider your request as a retraction, and the return will be at the customer's expense.
    2. Application of a discount if the product shows signs of use. In the case of retraction, we reserve the right to discount a portion of the refund proportionally to the damages.
    3. You have 14 days to inform us if you have not received your order; without a claim within this period, the order is considered delivered.
    4. Procedure for changing the address if the customer informs the wrong address. If after placing your order you realize there is an error in your delivery address, please inform us within 24 hours of order closure. If this procedure is not followed, we may not be able to change the delivery address. An incorrect delivery address can prevent delivery or cause delivery to a location other than the one desired. We will not be held responsible in these cases.

ARTICLE 22 – SMS MARKETING

Helissence (hereinafter, "We," "Our," "Us") offers a mobile messaging program (the "Program") that you agree to use and participate in, subject to these Mobile Messaging Terms and the Privacy Policy (the "Agreement"). By participating in any of the Programs, you agree to be legally bound by these Mobile Messaging Terms, as updated from time to time, and agree that you have read our Privacy Policy.

This Agreement is limited to the Program and is not intended to modify other General Terms or the Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify or update this Agreement at any time, and your continued use of the Program after the effective date of these changes constitutes your acceptance of such changes. The Program allows Users to receive SMS mobile messages by subscribing to the Program, for example, through online registration forms or app-based methods. Your consent to receive automated marketing SMS messages is not required as a condition of purchasing any goods or services. Regardless of the method of opt-in you utilized to join the program, you agree that this Agreement applies to your participation in the Program. If you have opted to participate, the Program provides updates, alerts, information, promotions, special offers, and other marketing offers (e.g., product discounts) from Helissence through text messages sent by your wireless carrier to the mobile phone number you provided. SMS mobile messages may be sent using an automated dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

If you do not wish to continue participating in the program or do not agree to this Agreement anymore, you agree to respond with STOP to any mobile message from us to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You further understand and agree that any other method of opting out, including but not limited to sending a message with words other than those indicated above or verbal request to any of our employees to remove you from our list, is not a reasonable means of opting out. You may also contact us for more information. If you wish to opt-out, please follow the procedures above. You acknowledge that any message, including any request to STOP, you send to a number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the program are not liable for delayed or undelivered messages. You agree to provide a valid mobile phone number. You agree to provide accurate, complete, and up-to-date information regarding receipt of messages, including but not limited to, promptly informing us if you change your mobile number.

You agree to indemnify, defend, and hold us harmless from any claim, liability, damages, or costs arising from your use of the Program or from the fact that you provided us with a phone number that is not yours. If, at any time, you intend to stop using the mobile phone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree to complete the opt-out process described above before ending your use of the mobile phone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that if you change your mobile phone number without informing us, you will be responsible for all costs (including attorney's fees) and liabilities incurred by us, or any party that assists in the delivery of mobile SMS messages, as a result of claims made by one or more persons to whom the mobile phone number is later assigned. This obligation and agreement survive any cancellation or termination of your agreement to participate in any of our programs.

You agree that we are not responsible for the failure, delay, or error in the delivery of any information sent through the Program, any error in this information, and/or any action you may or may not take in reliance on the information or the Service.

You may not use or engage with the platform if you are under eighteen (18) years of age. By using or engaging with the platform, you acknowledge and agree that you are not under eighteen (18) years of age. By using or engaging with the platform, you also acknowledge and agree that you are authorized by the applicable law in your jurisdiction to use and/or engage with the platform.